Cancellation Polity

Regular Cleaning & Deep Cleaning 

Residential & Commercial Cleaning

 

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Cancellation Policy

We get that life happens and schedule changes are sometimes unavoidable. Our policy ensures that cancellations are handled in a consistent manner that gives our clients and cleaners some predictability.

KEY TAKEAWAYS:

  • Please provide at least 72 hours notice if you need to cancel or reschedule an appointment
  • If possible, please reschedule your appointment versus cancelling it altogether
  • If rescheduling is not possible and you’ve given us 72 hours notice, we will credit your account for services not provided
  • Please note that if rescheduling is not possible and you haven’t given us 72 hours notice, we will charge you for that appointment
  • The maximum amount of credits for canceled appointments is three annually
  • Cancelled requests beyond three will not result in a credit on your monthly statement
  • While we understand that you may not always be able to provide 72 hours’ notice, please know that we will first try to find a way to reschedule with you

To cancel or reschedule, please contact Client Services.

We will respond as soon as possible

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Call: 778-551-0604

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